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Re: Salesforce Integration Errors because of Country and State

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Ashley LoftinAziz Nana

 

This is the reason why country fields are not being passed. This is the right answer.

 

Every picklist has an Option Name and Option Value.

Option Name: The name that is displayed in the user interface

Option Value: The actual value of the picklist

 

SCENARIO-1


Eloqua

Picklist Name : Country

 

Option NameOption Value
United States of AmericaUSA
CanadaCA
United KingdomUK

 

salesforce

Picklist Name: Country

 

Option NameOption Value
United States of AmericaUSA
CanadaCA
United KingdomUK

 

Action: Eloqua passes the Option value to Salesforce

 

Results: Both Eloqua and salesforce Country picklists have the same Option values, So the option value is accepted by salesforce and it is displayed in the User Interface.

 

SCENARIO-2

 

Eloqua

Picklist Name : Country

 

Option NameOption Value
United States of AmericaUSA
CanadaCA
United KingdomUK

 

salesforce

Picklist Name: Country

 

Option NameOption Value
United States of AmericaUnited States
CanadaCanada
United KingdomUnited Kingdom

 

Action: Eloqua passes the Option value of the pick list to salesforce

 

Results: Eloqua picklist "Country" and salesforce picklist "Country" have different Option Values , in this case the value is not accepted by salesforce.

 

Solution

The best practice would be to keep the same option values of picklists in Eloqua and salesforce.

 

Hope this is clear enough.


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